Frequently Asked Questions

  1. Is the base piece included in the price?
    Yes, the base piece is included in the price. I will provide it unless you prefer to send your own clothing — just ship it to me!

  2. Do you ship?
    Yes, I ship internationally.

  3. What happens if my package is lost or delayed?
    Once your package is shipped and you’ve received a tracking number, it is no longer my responsibility. For any delays or lost packages, please contact USPS directly, as I have no control over shipping once it leaves my hands.

  4. Will my team or organization’s colors match exactly?
    I do my best to match colors using a variety of materials and techniques. However, exact hues may vary slightly due to differences in production methods and material availability.

  5. How do I care for my custom apparel?
    To keep your item in the best condition:

  • Wash inside out in cold water (gentle cycle) or hand wash

  • Lay flat or hang to dry — do not tumble dry

  • Avoid bleach and harsh detergents